Terms and Conditions


The sale of products listed in the virtual catalogues available from the website www.re-mod.it (“Web site”) is regulated by the following General Conditions of Sale. These Conditions have been drawn up in accordance with legislation governing contracts drawn up outside physical stores. Users of the web site accept and agree to respect all the conditions included in this declaration. If Users do not accept these terms, Remod by Matteo Crucito reserves the right to ask the Users to refrain from using the web site. The access and the use of the web site are for personal use only. The web site is owned by Remod by Matteo Crucito. At any time Remod by Matteo Crucito can modify the contents of this site, including the commercial terms expressed therein, without giving any notice. Remod by Matteo Crucito declines all liability regarding the possibility that, due to a particular configuration of the computer used by the customer or a malfunction, the colors of the products displayed on our site showing slight differences to the original ones. Sales agreements may be drawn up in any of the following languages: Italian, English.


The sales agreement is intended as drawn up between:

  • Remod by Matteo Crucito with registered offices at Via Marzabotto 14/b, Brescia – phone number+ 39 3911638548 – Vat number: 04032490981.
  • Customer: the physical person or legal entity who has placed an order through the website, which has been accepted by Remod by Matteo Crucito.

No other contractual conditions shall apply.


Before making a purchase, the Customer is asked to read these General Conditions of Sale in full. The Customer is authorized to save them, copy them, download a copy of them and/or print them out. For any further information, the Customer may contact Remod by Matteo Crucito at the customer service email address info@re-mod.it. As part of the formalities established for placing a purchase order, the Customer declares having viewed the formalities and that he accepts the General Conditions of Sale in full. The General Conditions of Sale may be amended by Remod by Matteo Crucito as required. Any amendments shall take effect at the time of their publication on the website. The Conditions current as of the time of purchase shall apply to each relevant sales agreement.



The service for the sale of the Products operating on the website entails the registration, access to choices, choice of Products, online transmission of the purchase order and, where accepted, the online acceptance of the purchase order.


Purchase and/or registration also entails giving consent to the processing of one’s personal data. In the event of registration, the Customer must keep his password with utmost diligence. The Customer must undertake not to allow any third parties that he has not specifically authorized to do so to use the service. The Customer therefore accepts all liability for any such third party use and conduct on the internet. In the event of loss or theft of the Customer’s password, the Customer shall have the right to enable the new password issue procedure available from the website. For deleting your account, please contact the Customer Service email address.


Each purchase order submitted to Remod by Matteo Crucito must clearly specify the Product code, its description, quantity and addressee name and address. The website order procedure gives the Customer the option of identifying and correcting any errors in data entry prior to sending the purchase order. Purchase orders sent by Customers constitute proposed contracts that are binding for the Customer. As confirmation of the receipt of order, Remod by Matteo Crucito shall send the Customer a summary email to the email address specified during registration. Said email is for information only. It does not therefore constitute acceptance by Remod by Matteo Crucito of said order.


Remod by Matteo Crucito reserves the right, at their own discretion, to accept or refuse purchase orders submitted by Customers. Remod by Matteo Crucito who undertake to process the Customer’s order (or to inform of possible problems) in a timely manner and in any case within 7 days as from the day following the date on which the Customer submitted the order. It is agreed that order processing is subject to effective Product availability. Should the Product be unavailable and/or in the event that Remod by Matteo Crucito should refuse the order, Remod by Matteo Crucito shall inform the Customer of such in a timely manner, and reimburse him any amounts paid. In this case, the Customer shall have no right to any further indemnity or compensation. No orders shall be accepted where submitted by parties who are not legally of age.


The sales agreement shall be archived in the website. The Customer may access this at any time by following the viewing procedure provided by the website.


Products are shown in the online catalogue in as realistic a manner as possible. The images are provided for general information only and may not be absolutely identical to the actual Product. The Products shown in the online catalogue may be purchased while stocks last, without prejudice to the right of Remod by Matteo Crucito to cease availability of any Products at any time and/or alter their characteristics. Remod by Matteo Crucito also reserves the right to update the online catalogue at any stage, altering the range or number of Products available.



The price of the Products is as resulting from the price list published on the website, current as of the time of order submission by the Customer. Published prices and final invoices are in Euro or in other Currency according to our price list for the shipping country. Final credit card and PayPal debited amounts may vary based on currency fluctuations and bank commissions. Remod by Matteo Crucito encourages clients to contact their home bank to receive the accurate price conversion and any bank commissions related to the transaction.



Payment by credit card – Visa, Mastercard, American Express and Maestro shall be made online, at the time of transmission of the purchase order. Customers will be required to provide the details of their credit card in the purchase order, and the debit request for the corresponding amount will be forwarded only when the order is completed. During the transmission of the purchase order, Customer’s credit card information is not accessible to Remod by Matteo Crucito nor third parties, and is received on secure Paypal and Multisafepay servers, which are protected against unauthorized access and process credit card payments on behalf of Remod by Matteo Crucito. When Remod by Matteo Crucito receives confirmation of payment, the preparation and fulfilment of the purchase order will take place. Please visit www.paypal.com for more information on Paypal and www.stripe.com for more information on Stripe.


As all transactions are processed by Paypal and Stripe, Clients are guaranteed maximum safety on the purchase. The Customer Service operators are in no way authorized to request or accept credit card numbers and / or extremes of validity thereof. Remod by Matteo Crucito reserves the right to request additional documents and information upon the order submission if these are required by the security systems of the payment platforms.


By choosing PayPal payment method, the customer can pay directly through his/her PayPal verified account. We accept PayPal payments from verified accounts and reserves the right to ship the goods to the address indicated by PayPal verified accounts. The payments sent from unverified PayPal accounts will be canceled.

  • RIGHT OF WITHDRAWAL: to consult “Returns”



Remod by Matteo Crucito is committed constantly to protect the online privacy of users who use the application and the site www.re-mod.it.
This document (“Privacy policy”) was drafted in order to allow you to understand how your Personal Data will be processed when using the Application and to provide you with all the necessary information so that you can express an explicit and informed consent to the processing carried out.
In general, the processing of any information or Personal Data which you provide to the Data Controllers through the Application, or which will be collected in other ways through the website, will be carried out in accordance with the internationally recognized principles of lawfulness, correctness, transparency, limitation of purpose and storage, data minimization, accuracy, integrity and confidentiality and will be finalized to the provision of the services offered on the site itself, to the sale of the Products and to the activation of a newsletter service.


Remod by Matteo Crucito is Data Controllers for all the Personal Data processed through this application.


Following the navigation of the Site, we inform you that the Data Controller will process your Personal Data, which may be – also depending on your decisions on how to use the Services – an identifier such as your name and surname, an identification number, an online identifier or one or more elements representing your physical, physiological, cultural or social identity, suitable for making yourself identified or identifiable (hereinafter “Personal Data”).
The types of Personal Data collected by the Application, by itself or through third parties, also include: Cookies, Usage data, Email addresses, Passwords. Other Personal Data collected may be specified in other sections of this privacy policy or provided in explanatory texts when personal data is collected. Personal Data may be freely provided by the User, or collected automatically when using this Application. Any use of Cookies – or other tracking tools – by this Application or third party service providers used by this Application, unless otherwise specified, serves to identify Users and remember their preferences for the sole purpose of providing the requested service.
Failure to provide certain Personal Data may make it impossible for the Application to provide its services. Users are responsible for any Personal Data of third parties obtained, published or shared through this Application and confirm that they have the third party’s consent to provide the Data to the Owner.

The Personal Data processed through the platform include the following:


In different sections of the Website, in particular those relating to the creation of a personal account and the subscription to the newsletter, you will be asked to enter information such as Email address, Password, name, surname, date of birth, gender.


Some sections of the Website Platform include free fields where you can provide the Owner with certain information, which may contain Personal Information.
Given that these fields are free, you could use them to communicate (voluntarily or not) certain sensitive categories of Personal Data, such as data suitable to reveal racial or ethnic origin, political opinions, religious or philosophical convictions, union membership, genetic data, biometric data intended to uniquely identify a natural person, data relating to the health, sexual life or sexual orientation of the person.
The Data Controller recommends not to provide such Personal Data unless it is strictly necessary.
Indeed, such special categories of Personal Data may be processed only with your explicit consent (given by flagging the relevant box in the form) and in compliance with the pro tempore regulations in force.
Therefore, should you decide to share such information, Data Controller underlines the importance of expressing your explicit consent to the processing of the special categories of Personal Data.


As already mentioned above, in some parts of the Site you can enter text messages or information, visible to the Data Controller, which may contain Personal Data of third parties.
In this case, you will assume the role of independent data controller, assuming all consequent legal obligations and liability. You accordingly grant full indemnity against all complaints, claims, or requests for damages in consequence of the processing, etc. that the data controller might receive from the third parties whose personal data were processed through your use of the Services in violation of applicable laws and regulations governing the protection of personal data.
In any event, if you provide or otherwise process the personal data of third parties while using the Site, you hereby guarantee – assuming all consequent liability – that this particular instance of processing is based on your first having received the third party’s consent to processing of the information that regards him or her.


The IT systems and software procedures used to operate the platform gather, during their normal operation, some Personal Data whose transmission is needed while using Internet communication protocols. This information is not collected to be associated with identified parties; however, by their very nature, through processing and association with data held by third parties, they may involve the identification of Users. This category of Personal Information includes IP addresses, or domain names of computers used by Users who connect to the Site, the URI (uniform resource identifier) of the resources requested, the time of the request, the method used in submitting the request, the size of the file obtained in response, the numerical code indicating the status of the response from the server (successful, error, etc.) and other parameters regarding the operating system and computer framework of the User.
This data is used for the sole purpose of obtaining anonymous statistical information on the use of the Site and to check its correct functioning, as well as to identify any anomalies and / or abuses, and are deleted immediately after processing.
The Personal Data may also be used to ascertain liability in case of computer crimes against the platform or third parties.


The management of payment services allow this Application to process payments by credit card, bank transfer or other payment methods. The data used for payment are acquired directly by the requested payment service provider.
Some of these services may also allow the sending of messages to the User, such as emails containing invoices or notifications regarding the payment.
The payment services are Stripe and Pay Pal, which collect data as specified in their privacy policy.


These services are managed by Mailchimp and allow you to manage a database of email contacts, telephone contacts or contacts of any other type, used to communicate with the User. These services may also allow us to collect data relating to the date and time the messages are displayed by the User, as well as to the User’s interaction with them, such as information on clicks on the links included in the messages.


These services allow interaction with social networking sites, or with other external platforms, directly from the Application pages. The interactions and information acquired by this Application are in any case subject to the User’s privacy settings related to each social network. If an interaction service with social networking sites is installed, it is possible that, even though the Users are not using the service, the latter will collect traffic data relating to the pages in which it is installed.



The +1 button and Google+ social widgets are services for interacting with the Google+ social network, provided by Google Inc.
Personal data collected: cookies and usage data.
Place of processing: USA – Privacy Policy


Google Analytics is a web analytics service provided by Google Inc. (“Google”). Google uses the Personal Data collected for the purpose of tracking and examining the use of this Application, creating reports and sharing them with other services developed by Google. Google may use the Personal Data to contextualize and personalize the advertisements of its advertising network.
Personal data collected: cookies and usage data.
Place of processing: USA – Privacy Policy – Opt Out


Google AdWords Conversion Tracking is a statistics service provided by Google, Inc. which combines data from the Google AdWords ad network with actions performed within this Application.
Personal data collected: cookies and usage data.
Place of processing: USA – Privacy Policy


These services allow you to view content hosted on external platforms directly from the pages of this Application and interact with them. In the event that a service of this type is installed, it is possible that, even though the Users are not using the service, the latter will collect traffic data relating to the pages in which it is installed.


Youtube is a video content visualization service provided by Google Inc. which allows this application to incorporate such contents in its pages. Personal data collected: cookies and usage data.
Place of processing: USA – Privacy Policy


Display of content from external platforms. Vimeo is a video content visualization service provided by Vimeo, LLC which allows this application to incorporate such contents in its pages.
Personal data collected: cookies and usage data.
Place of processing: USA – Privacy Policy – Cookie Policy


The Data Controller will use your Personal Data, gathered through the Platform, for the following purposes:

  • purchase and delivery of products and services: we use your personal data to receive and manage orders; to provide products and services; to verify your identity and help you, in case you lose or forget the login / password details of your personal account on the platform; to purchase a fidelity card; to send you the newsletter you requested as a Service by registering; to allow you to save your favorite items and provide any service you require;
  • marketing and remarketing: we use your personal data to show you advertising based on your interests in relation to features, products and services that may interest you; to send you e-mail promotions, SMS, push notifications, by phone, banners, IM, through the official social media pages of the Data Controller, relating to products and / or services also referable to third parties;
  • soft Spam: the processing for this purpose is based on the interest of the owners to send marketing communications via email regarding products and services similar to those you have already purchased through the Site. You can stop receiving these communications, without any consequence for you (except the fact that you will not receive further communications of this kind from the Owners).
  • compliance: to allow the Data Controller to comply with legal obligations which require them to collect and / or further process certain types of personal data;
  • abuse / fraud: to prevent or detect any abuse in the use of the platform, or any fraudulent activity and therefore to allow the Owner to protect themselves in court.

The legal bases used by the Data Controller to process your Data, according to the purposes indicated in the previous Paragraph 3, are the following:

  • purchase, delivery and supply of services and products: the processing for this purpose is necessary to provide you with the Services and products and, therefore, to execute the contract with you. It is not obligatory to provide the Data Controller with your Personal Data for this purpose, yet otherwise it will not be possible to provide you with any Service. The same applies to the newsletter service which you may have specifically requested by entering an email address and which you can revoke at any time by following the instructions in Paragraph 7 of this document.
  • marketing and remarketing: the treatment for this purpose is based on your consent. It is not mandatory to give your consent to the Owners for this purpose and you are free to revoke it at any time without any consequence (except the fact that you will no longer receive marketing communications from the Owner). You can revoke your previously granted consent by following the instructions in Paragraph 7 of this document.
  • soft Spam: the processing for this purpose is based on the interest of the Owner to send marketing communications via email regarding products and services similar to those you have already purchased through the Site. You can stop receiving these communications, without any consequence for you (except the fact that you will no longer receive communications of this kind from the Owners).
  • compliance: processing for this purpose is necessary for the Data Controller in order to fulfill any legal obligations. When you provide Personal Data to the Data Controller, these shall be processed in accordance with the applicable regulations, which could entail their conservation and communication to the Authorities for accounting, tax or other obligations.
  • abuse / fraud: the information collected for this purpose will be used exclusively to prevent and / or identify any fraudulent activity or abuse in the use of the Site and therefore allows the Owner to protect themselves in court.

Your Personal Information may be shared with the following entities (“Recipients”):

  • duly appointed data processors (internal and external), that is: i) persons, companies or firms which provide assistance and advice to the Data Controller in accounting, administrative, legal, tax and financial matters;
  • owners of websites on the platform;
  • entities with whom it is necessary to interact for the provision of the Services;
  • selected individuals authorized to perform technical maintenance activities (including maintenance of network equipment and electronic communication networks);
  • individuals authorized by the Data Controller to process the Personal Data necessary to carry out activities strictly related to the provision of the Services, who have undertaken an obligation of confidentiality or are subject to an appropriate legal obligation of confidentiality (e.g. employees of the Data Controller);
  • public entities, bodies or authorities to whom it is mandatory to disclose your Personal Data for purposes of Compliance, Abuse or Fraud, or for binding orders of those authorities.

The Personal Data processed for the purpose of purchase, delivery and provision of services and products will be retained by the Data Controller for the time strictly necessary for the aforementioned purposes (e.g. for sending the purchased product).
In any case, as such Personal Data is processed to provide you with the Services, the Data Controllers may retain them for a longer time, in particular for as long as it is necessary to protect the interests of the Data Controller from possible complaints about the Services.
Personal Data processed for the purposes of Marketing and Remarketing will be retained by the Data Controller unless and until you withdraw your consent.
In any case, we will remind you of the consents you have given us every 24 months. Once the consent is revoked, the Data Controllers will no longer use your Personal Data for these purposes, but may in any case retain them, in particular for as long as it is necessary to protect the interests of the Data Controller from possible complaints based on such processing.
Personal data processed for the purpose of Soft Spam will be retained by the Data Controller until you withdraw your consent to the processing through the link at the bottom of each of the Soft Spam emails you receive.
Personal Data processed for the purposes of Compliance will be retained by the Data Controller for the period provided for by specific legal obligations or applicable regulations.
Personal Data processed in order to prevent Abuse / Fraud will be retained by the Data Controller for the time strictly necessary to fulfil the aforesaid purposes and therefore until such time as the Data Controller are bound to keep them for legal protection to communicate said data to the competent Authorities.


You have the right to request the Data Controller at any time:

  • access to your Personal Data, (or a copy of such Personal Data), as well as further information on the processing being carried out on them;
  • the correction or updating of the Personal Data processed by the Data Controller, if they are incomplete or out of date;
  • the cancellation of your Personal Data from the Owners’ databases;
  • the limitation of the processing of your Personal Data by the Data Controller;
  • to obtain the Personal Data concerning you in a structured, commonly used and automatically readable form;

In addition, you can:

  • object to the processing of your Personal Data by the Owners (e.g. Soft Spam);
  • withdraw your consent for the purposes of Marketing and Remarketing.

Please note that most of the Personal Information you have provided to the Data Controller may be changed at any time, by accessing, where possible, to the personal account you have created on the Website.
When requesting the Services, you may have selected the communication channels through which you wish to be contacted for marketing purposes (i.e., phone, text message, email, mail, push notifications, social media).
You can revoke the Marketing-related consent given to each of these communication channels through your personal account on the Site, unflagging the relevant options.
You can also revoke the Marketing-related consent sent via email and stop receiving Soft Spam using the appropriate link at the bottom of each email received. The same procedure can be used to stop receiving the newsletter, if you have requested it as a Service.
In addition to the above, you can exercise your rights by writing to the Owner at the following address: info@re-mod.it.

In any case, you are always entitled to lodge a complaint with the competent Supervisory Authority (Personal Data Protection Authority) if you believe that the processing of your Personal Data constitutes violation of the applicable legislation.


This privacy policy was updated on May 25th, 2018. The owners reserve the right to modify or simply update the content, partly or completely, at any time, also due to changes in the applicable legislation. The owners will inform you of these changes as soon as they are introduced and they will enter into force as soon as they are published on the Website. The Owners encourage you to visit this section regularly in order to make sure you are aware of any changes in the privacy policy as well as how your information may be used by the Data Controllers.


Remod by Matteo Crucito manages the web site and its contents. This includes, but is not limited to, the documentation, images, characters, design, music, software, codes and format scripts. The material included in the web site is protected by copyright. Reproduction, modification, transmission, re-publication and/or re-distribution to third parties for commercial purposes are strictly prohibited without the express written consent from Remod by Matteo Crucito. Remod by Matteo Crucito does not allow the use of the web site’s contents or the trademark for any other purpose than what is written above.

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This page provides information relevant to the methods of managing the processing of personal data of users who subscribe the newsletter service of Serendipity Srl., (the following “User” or “Users”), at the address www.chiaraferragnicollection.com (hereinafter the “Website”). The subscription will allow the users to automatically receive, free of charge, every new newsletter. It is information given in compliance with art. 13 of the Law Decree of 30th June 2003, no. 196, “Code for protecting personal data” (hereinafter “Privacy Code”).

1. Personal Data Collector

The Data Collector is Serendipity Srl (hereinafter only “Serendipity” and/or the “Collector”), with offices at via Melone 2, 20121 Milano.

2. Purposes of the processing and type of personal details

The personal details that the User voluntarily provides when he/she subscribes the newsletter service, such as the e-mail address, might be used by the Collector, after getting the User’s consent, for managing the subscription and sending the newsletter, containing informational, commercial, and/or promotional communications. The provision of the personal data for the aforementioned purposes is optional; the refusal to provide the personal data prevents the user from subscribing to the newsletter and/or receiving it.

Please take note that pursuant to art. 130, paragraph 4, of the Privacy Code, the Collector may use the details relevant to the e-mail that the User has provided during the sale of a product or the supply of a service, for offering services similar to those that are subject of the sales and without getting the User’s authorization. At any moment, the User can refuse the processing of data easily and free of charge by following the methods given in paragraph 5 “Rights of the concerned person.”

3. Method to process the data

The User’s data is processed mainly by means of electronic systems and sometimes in hardcopies.

The User’s data will be kept with a method that allows the identification for the time strictly necessary to achieve the purposes for which the data is collected and processed and, in any case, in accordance with law provisions.

The Collector and the responsible part have adopted suitable security measures in accordance with the law to prevent the loss of Data, unauthorized access or improper or illegal uses.

The User’s data may be transferred to foreign countries (also extra-EU countries, such as USA), in compliance to the above-mentioned information.

4. Categories of subjects to whom the personal data can be communicated or who can know it and the diffusion of personal data

In order to achieve the purposes that the personal data is collected for, the Collector can appoint other responsible parties for processing the personal data such as IT service providers, i.e. direct marketing, internet service and cloud computing, subjects that are in charge of the warehouse logistics, as well as promotion, sale and delivery of the products and services of the Collector, customer care, companies and other subjects that provide customers with legal, fiscal, accountancy, financial, technical-organization, data processing and communication services. Subjects that provide bank services, i.e. financial, insurance and credit recovery services, controlled companies, subsidiaries, public authorities and supervising bodies.

In order to get the complete list of subjects responsible for personal data processing, the User can contact the Collector in accordance with the methods given in the following section 5 “Rights of the concerned persons”.

For the same purposes, Serendipity and the parties responsible for processing can appoint other responsible parties for processing data such as employees in charge of the execution of orders, the customer care, the IT and marketing services (if the authorization is given), the IT systems and management systems of the Website and the technical and commercial personal in charge of providing the website services.

No User’s personal data collected from this website will be diffused.

5. Right of the concerned person

Pursuant to art. 7 of the Privacy code, the Users can, at any time, request information about their personal data, if it exists, its contents, origin, correctness or ask for its integration and update or correction. In accordance with the same article, the User is entitled to request its deletion, transformation in an anonymous form or the block of his/her data which is processed in violation of the law and, in any case, the User can, for legitimate reasons, oppose himself/herself to its processing.