Returns & Refunds

We hope that you are pleased with your order. If for any reason you are not fully satisfied, you can return any purchases within 30 days of receipt.



Using the enclosed return form, indicate which item(s) you wish to return and the reason why


Insert the Exchange & Returns form with the item(s) you wish to return in the original packaging


Close the package securely and attach the label for the return shipment to the package


Drop the package off at the post office (DHL) or request a pick-up (UPS)


Once we have received the package, we will confirm receipt


All approved returns will be credited as soon as possible (currency, account and payment method as used for original purchase)


  • All items must be returned in their original condition, without having been worn, washed or altered, and with tags still attached
  • Merchandise must be returned in one package
  • Return shipments must be made using the same service as for the original delivery.
  • We can only accept returns from the country to which an order was originally shipped, for example, orders delivered to Italy must be returned from Italy. Otherwise, the return is unfortunately not free of charge (import and shipping fees will be charged at your own expense)
  • Customised items cannot be returned.


If you would like to repeal your contract of purchase, you may choose one of the following two options:

    Your repeal of purchase will automatically take effect if you return the items within 30 days as indicated above.
    You have 14 days after delivery to repeal your contract of purchase in written form by sending us an email , or over the phone. We recommend that you use our cancellation form template. Once you have sent us the cancellation form, please return the items within 14 days.


Once the return has been checked by our team, you will receive an email regarding the returned items. We will refund you as quickly as possible. Please note:

  • The refund is always credited to the payment method with which the original purchase was made
  • The refund is always credited in the same currency as the original purchase
  • The refund is always credited to the purchaser’s account
  • The time it takes to receive your refund depends on the payment method or your credit card provider


(+39) 391 1638548 (international call)

from Monday thru Friday from 9 am to 1 pm and from 2 pm to 6 pm (CET)

*Except for Italian public holidays.



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This page provides information relevant to the methods of managing the processing of personal data of users who subscribe the newsletter service of Serendipity Srl., (the following “User” or “Users”), at the address www.chiaraferragnicollection.com (hereinafter the “Website”). The subscription will allow the users to automatically receive, free of charge, every new newsletter. It is information given in compliance with art. 13 of the Law Decree of 30th June 2003, no. 196, “Code for protecting personal data” (hereinafter “Privacy Code”).

1. Personal Data Collector

The Data Collector is Serendipity Srl (hereinafter only “Serendipity” and/or the “Collector”), with offices at via Melone 2, 20121 Milano.

2. Purposes of the processing and type of personal details

The personal details that the User voluntarily provides when he/she subscribes the newsletter service, such as the e-mail address, might be used by the Collector, after getting the User’s consent, for managing the subscription and sending the newsletter, containing informational, commercial, and/or promotional communications. The provision of the personal data for the aforementioned purposes is optional; the refusal to provide the personal data prevents the user from subscribing to the newsletter and/or receiving it.

Please take note that pursuant to art. 130, paragraph 4, of the Privacy Code, the Collector may use the details relevant to the e-mail that the User has provided during the sale of a product or the supply of a service, for offering services similar to those that are subject of the sales and without getting the User’s authorization. At any moment, the User can refuse the processing of data easily and free of charge by following the methods given in paragraph 5 “Rights of the concerned person.”

3. Method to process the data

The User’s data is processed mainly by means of electronic systems and sometimes in hardcopies.

The User’s data will be kept with a method that allows the identification for the time strictly necessary to achieve the purposes for which the data is collected and processed and, in any case, in accordance with law provisions.

The Collector and the responsible part have adopted suitable security measures in accordance with the law to prevent the loss of Data, unauthorized access or improper or illegal uses.

The User’s data may be transferred to foreign countries (also extra-EU countries, such as USA), in compliance to the above-mentioned information.

4. Categories of subjects to whom the personal data can be communicated or who can know it and the diffusion of personal data

In order to achieve the purposes that the personal data is collected for, the Collector can appoint other responsible parties for processing the personal data such as IT service providers, i.e. direct marketing, internet service and cloud computing, subjects that are in charge of the warehouse logistics, as well as promotion, sale and delivery of the products and services of the Collector, customer care, companies and other subjects that provide customers with legal, fiscal, accountancy, financial, technical-organization, data processing and communication services. Subjects that provide bank services, i.e. financial, insurance and credit recovery services, controlled companies, subsidiaries, public authorities and supervising bodies.

In order to get the complete list of subjects responsible for personal data processing, the User can contact the Collector in accordance with the methods given in the following section 5 “Rights of the concerned persons”.

For the same purposes, Serendipity and the parties responsible for processing can appoint other responsible parties for processing data such as employees in charge of the execution of orders, the customer care, the IT and marketing services (if the authorization is given), the IT systems and management systems of the Website and the technical and commercial personal in charge of providing the website services.

No User’s personal data collected from this website will be diffused.

5. Right of the concerned person

Pursuant to art. 7 of the Privacy code, the Users can, at any time, request information about their personal data, if it exists, its contents, origin, correctness or ask for its integration and update or correction. In accordance with the same article, the User is entitled to request its deletion, transformation in an anonymous form or the block of his/her data which is processed in violation of the law and, in any case, the User can, for legitimate reasons, oppose himself/herself to its processing.