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Returns & Refunds

We hope that you are pleased with your order. If for any reason you are not fully satisfied, you can return any purchases within 30 days of receipt.

HOW TO RETURN AN ORDER

STEP 1

Using the enclosed return form, indicate which item(s) you wish to return and the reason why

STEP 2

Insert the Exchange & Returns form with the item(s) you wish to return in the original packaging

STEP 3

Close the package securely and attach the label for the return shipment to the package

STEP 4

Drop the package off at the post office (DHL) or request a pick-up (UPS)

STEP 5

Once we have received the package, we will confirm receipt

STEP 4

All approved returns will be credited as soon as possible (currency, account and payment method as used for original purchase)

RETURN CONDITIONS

  • All items must be returned in their original condition, without having been worn, washed or altered, and with tags still attached
  • Merchandise must be returned in one package
  • Return shipments must be made using the same service as for the original delivery.
  • We can only accept returns from the country to which an order was originally shipped, for example, orders delivered to Italy must be returned from Italy. Otherwise, the return is unfortunately not free of charge (import and shipping fees will be charged at your own expense)
  • Customised items cannot be returned.

REPEAL POLICY

If you would like to repeal your contract of purchase, you may choose one of the following two options:

  1. REPEAL OF PURCHASE BY WAY OF RETURN
    Your repeal of purchase will automatically take effect if you return the items within 30 days as indicated above.
  2. REPEAL OF PURCHASE IN WRITTEN FORM OR OVER THE PHONE
    You have 14 days after delivery to repeal your contract of purchase in written form by sending us an email , or over the phone. We recommend that you use our cancellation form template. Once you have sent us the cancellation form, please return the items within 14 days.

REFUNDING THE PURCHASE

Once the return has been checked by our team, you will receive an email regarding the returned items. We will refund you as quickly as possible. Please note:

  • The refund is always credited to the payment method with which the original purchase was made
  • The refund is always credited in the same currency as the original purchase
  • The refund is always credited to the purchaser’s account
  • The time it takes to receive your refund depends on the payment method or your credit card provider

CALL US

(+39) 391 1638548 (international call)

from Monday thru Friday from 9 am to 1 pm and from 2 pm to 6 pm (CET)

*Except for Italian public holidays.

EMAIL US

info@re-mod.it

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